Automate Your Entire Email Support Workflow

Absolutely! Relay automates the end-to-end email support workflow. Here's how each step is handled: **Step 1: Email Arrives** - AI reads and categorizes the email instantly - Priority level assigned automatically - Routed to the right team or agent **Step 2: AI Drafts Response** - AI searches your knowledge base for relevant content - Drafts a complete, contextual response - Attaches the knowledge source for verification - Assigns a confidence score **Step 3: Agent Reviews** - Draft appears in the agent's review queue - Agent reads the draft (avg 10 seconds) - Edits if needed (often not required) - Clicks 'Send' **Step 4: Auto-Send (Optional)** - High-confidence drafts can be auto-sent - Configurable per category and confidence level - Audit trail for all auto-sent responses **Step 5: Analytics & Improvement** - Track response times, accuracy, and team metrics - Identify knowledge gaps from modified drafts - Continuously improve your knowledge base **Result:** 13-minute manual workflow → 30-second AI-assisted workflow.