Convert more trials to paid with instant AI-drafted support during the evaluation period.
Trial users who get support within 1 hour are 5x more likely to convert. Most companies take 12+ hours to respond to trial inquiries.
5x
Conversion with fast support
12hrs
Avg trial support response
25%
Trial-to-paid conversion rate
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Incoming Email
I'm on day 3 of my trial and I can't figure out how to import my existing contacts. Is there a CSV import option? I need to migrate about 2,000 contacts.
AI-Generated Draft
Great question! Yes, we absolutely support CSV imports, and 2,000 contacts is no problem. Here's how: **CSV Import Steps:** 1. Go to Contacts > Import 2. Click 'Upload CSV' 3. Map your CSV columns to our contact fields 4. Preview the import to check for errors 5. Click 'Import' — 2,000 contacts should take about 30 seconds **CSV Format Tips:** - Required columns: Email (at minimum) - Supported columns: Name, Phone, Company, Tags, Custom Fields - Download our template at app.example.com/import-template.csv **Pro Tip:** You can also import from other platforms directly: - Mailchimp, HubSpot, and Salesforce have one-click import options under Contacts > Import > From App Let me know if you need any help with the import — we want to make sure you get the most out of your trial!
Fast trial support increases trial-to-paid conversion by up to 5x.
Help trial users reach their 'aha moment' faster.
AI provides support even when your team is offline.
Support thousands of concurrent trials without extra staff.
Faster support during trials is directly correlated with higher conversion rates. Relay ensures trial users get instant help.
Yes — create a trial-specific knowledge base with getting-started guides, feature walkthroughs, and migration instructions.
No — Relay drafts support responses. Trial extensions are handled by your team during review.
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