AI creates reusable response templates from your knowledge base and past conversations.
Manual template creation is slow and templates quickly become outdated. AI generates and updates templates from your living knowledge base.
20hrs
To create template library manually
60%
Of templates become outdated within 6 months
3x
Faster template creation with AI
Link your Gmail or Outlook account in minutes.
Upload your FAQ, docs, and policies.
Relay reads incoming emails and drafts replies from your knowledge base.
Your team reviews AI drafts and sends with one click.
Incoming Email
We spend so much time creating and maintaining email templates. Does Relay help with template management?
AI-Generated Draft
Relay takes a fundamentally different approach to templates — and it's much better. Here's how: **AI Drafts vs. Static Templates:** Instead of maintaining hundreds of static templates, Relay generates fresh responses from your knowledge base for each email. Think of it as infinite, always-up-to-date templates. **Why This Is Better:** - **Always Current**: Update your knowledge base and every response reflects the change - **Contextual**: Each draft is tailored to the specific email, not one-size-fits-all - **No Maintenance**: No more auditing templates for outdated information - **Natural Language**: AI writes like a human, not like a template **Template Migration Path:** 1. Take your existing templates 2. Add the underlying information to your knowledge base 3. Let AI generate contextual responses from that information 4. Result: Better responses with zero template maintenance **Knowledge Base Setup:** - Add your FAQ, policies, and procedures - Include product information and pricing - Add tone and style guidelines - AI drafts from all of this for every response Would you like help migrating your existing templates to the knowledge base?
Knowledge base updates instantly reflect in all AI drafts.
No more template audits or update cycles.
Each draft is tailored to the specific email, not generic.
AI writes like a human, not like a fill-in-the-blank template.
No — Relay generates fresh, contextual responses from your knowledge base for each email. It's better than templates.
Add the underlying information from your templates to the knowledge base. AI generates better versions automatically.
Yes — save exemplary AI drafts to your knowledge base so future responses can reference them.
Start your free trial and see how Relay handles template generation with AI-drafted responses.