Coordinate email responses across your team with AI drafts, assignments, and collaboration tools.
As teams grow, email management complexity grows exponentially. AI coordination keeps everyone aligned and productive.
5+
Agents need coordination tools
30%
Of team time on coordination
2x
Throughput with AI management
Link your Gmail or Outlook account in minutes.
Upload your FAQ, docs, and policies.
Relay reads incoming emails and drafts replies from your knowledge base.
Your team reviews AI drafts and sends with one click.
Incoming Email
We have a team of 12 support agents. How does Relay help us coordinate who handles which emails?
AI-Generated Draft
Great question! Relay is designed for team coordination at exactly your scale. Here's how it works: **Assignment & Routing:** - **Auto-Assignment**: Emails distributed evenly via round-robin - **Skill-Based Routing**: Technical questions → technical agents, billing → billing team - **Self-Claim**: Agents pick emails from a shared queue - **Manual Assignment**: Team leads assign specific emails **Team Visibility:** - See which agent is working on which email in real-time - Monitor each agent's queue depth and workload - Track response times and throughput per agent - Internal notes for team communication on specific emails **AI Benefits for Teams:** - New agents are productive from day one with AI drafts - Consistent response quality across all 12 agents - Knowledge base keeps everyone on the same page - Senior agents can focus on complex issues while AI handles routine ones **Team Management Dashboard:** - View all pending, in-progress, and completed emails - Filter by agent, status, category, or priority - Set and track SLA targets per team member - Performance metrics and coaching insights With 12 agents and AI, you'll have the throughput of a much larger team.
Auto-assign emails based on skill, availability, or round-robin.
Real-time view of who's working on what.
Monitor individual and team metrics.
New team members productive from day one with AI drafts.
Yes — the management dashboard shows response times, throughput, AI draft modification rates, and workload per agent.
Unfinished work stays in the queue with full context. The next shift picks up exactly where the previous left off.
Yes — configure role-based access with admin, agent, and viewer permission levels.
Start your free trial and see how Relay handles team email management with AI-drafted responses.