Track AI draft performance, response times, and team efficiency with built-in analytics.
You can't improve what you don't measure. Most email support teams lack visibility into response quality and efficiency.
80%
Of teams lack email analytics
2x
Improvement with data-driven support
15%
Efficiency gain from analytics insights
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Incoming Email
We're trying to understand our support performance better. What kind of reporting and analytics do you offer?
AI-Generated Draft
Great question! Here's an overview of our analytics capabilities: **Response Metrics:** - Average first response time - Average resolution time - Response volume by day/week/month - SLA compliance rate **AI Draft Performance:** - Draft accuracy rate (how often drafts are sent without edits) - Edit frequency and common modifications - Auto-send vs. reviewed breakdown - Knowledge base utilization **Team Metrics:** - Responses per agent - Average handling time per agent - Draft modification rate per agent - Peak volume periods **Customer Insights:** - Most common inquiry categories - Sentiment distribution - Repeat contact rate - Resolution satisfaction All analytics are available at Dashboard > Analytics, with data exportable as CSV. You can also set up automated weekly reports delivered to your inbox. Would you like a walkthrough of the analytics dashboard?
See response times, resolution rates, and team efficiency at a glance.
Understand how AI drafts perform and where knowledge gaps exist.
Identify coaching opportunities and workload imbalances.
Use analytics to continuously improve support quality.
Response times, AI draft accuracy, team performance, email categories, sentiment analysis, and SLA compliance.
Yes — all analytics are exportable as CSV for further analysis in your preferred tools.
Analytics data can be exported and integrated with tools like Tableau, Looker, or Google Sheets.
Start your free trial and see how Relay handles support analytics with AI-drafted responses.