Handle plan changes, upgrades, downgrades, and subscription questions with AI-drafted replies.
Subscription management emails are high-frequency and procedural. Manual handling creates bottlenecks during billing cycles.
25%
Of SaaS support volume
6hrs
Avg handling time
$11
Cost per subscription ticket
Link your Gmail or Outlook account in minutes.
Upload your FAQ, docs, and policies.
Relay reads incoming emails and drafts replies from your knowledge base.
Your team reviews AI drafts and sends with one click.
Incoming Email
I'm currently on the Pro plan but I'd like to upgrade to Enterprise. Can you explain the differences and how the prorated billing works?
AI-Generated Draft
Great choice — the Enterprise plan unlocks some powerful features! Here's a comparison: **Pro Plan (your current plan) — $49/month:** - 10 team members - 5 GB storage - Email support **Enterprise Plan — $149/month:** - Unlimited team members - 100 GB storage - Priority support + dedicated account manager - SSO and advanced security - Custom integrations and API access **Prorated Billing:** When you upgrade mid-cycle, you'll only pay the difference for the remaining days. For example, if you upgrade halfway through your billing cycle, you'll pay approximately $50 extra for the remainder. To upgrade: 1. Go to Settings > Subscription 2. Click 'Change Plan' 3. Select 'Enterprise' 4. Confirm the prorated amount Would you like me to assist with the upgrade?
AI drafts detailed plan comparisons from your pricing docs.
Step-by-step upgrade instructions reduce friction.
Faster upgrade responses capture more expansion revenue.
Prorated billing explained clearly to prevent confusion.
Relay drafts the response and instructions. Your team or the customer handles the actual plan change.
Yes — add your billing policies for both cycles to the knowledge base. AI drafts accurate responses for each scenario.
AI can draft responses that highlight what the customer would lose by downgrading, helping with retention.
Start your free trial and see how Relay handles subscription management with AI-drafted responses.