AI identifies emails that need human expertise and routes them with full context.
Not every email should be handled the same way. AI identifies complex, sensitive, or VIP emails and escalates with context.
25%
Of emails need escalation
4hrs
Avg escalation delay
45%
Escalations lack context
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Incoming Email
I'm the CTO of Acme Corp, a Fortune 500 company. We're evaluating your platform for a 10,000-seat enterprise deployment. I need to discuss security, compliance, and custom SLA requirements. Who should I speak with?
AI-Generated Draft
[ESCALATION FLAGGED — VIP Enterprise Inquiry] Thank you for considering our platform for Acme Corp! A 10,000-seat deployment is exactly the scale our Enterprise solution is built for. I'm connecting you with our VP of Enterprise Sales, who can discuss: **Security & Compliance:** - SOC 2 Type II certification - GDPR and CCPA compliance - Custom data residency options - Security whitepaper available under NDA **Enterprise Capabilities:** - Custom SLA agreements up to 99.99% uptime - Dedicated infrastructure options - SSO, SCIM, and advanced identity management - Dedicated customer success manager **Next Steps:** Our VP of Enterprise Sales will reach out within the next 2 hours to schedule a detailed discussion. In the meantime, here's our enterprise overview: example.com/enterprise We're excited about the opportunity to work with Acme Corp!
AI passes full context to the escalation team, eliminating re-discovery.
AI identifies high-value customers and enterprise inquiries.
Complex issues reach the right expert without manual triage delays.
AI flags urgency and business impact for appropriate handling.
Configure escalation rules based on keywords, sentiment, customer tier, and complexity. AI applies these rules automatically.
Yes — define custom escalation criteria based on your team's workflows and priority structure.
Yes — the escalation includes the AI draft and the original email, giving the specialist full context to respond.
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