Answer shipping questions instantly with AI-drafted replies from your delivery policies.
Shipping questions drive a disproportionate share of support volume, especially during peak seasons and promotional periods.
35%
Of e-commerce support volume
8hrs
Avg shipping query response time
$7
Cost per shipping inquiry
Link your Gmail or Outlook account in minutes.
Upload your FAQ, docs, and policies.
Relay reads incoming emails and drafts replies from your knowledge base.
Your team reviews AI drafts and sends with one click.
Incoming Email
Do you offer international shipping to Canada? What are the rates and how long does it take?
AI-Generated Draft
Great question! Yes, we do ship to Canada. Here are the details: **Shipping Options to Canada:** - Standard (10-14 business days): $12.99 - Express (5-7 business days): $24.99 - Priority (2-3 business days): $39.99 **Important Notes:** - Free standard shipping on orders over $100 - Customs duties and taxes may apply and are the buyer's responsibility - Tracking is included with all shipping options You can calculate exact shipping costs at checkout by entering your postal code. Let me know if you have any other questions!
AI drafts shipping info from your policies in seconds.
Fast shipping answers help customers complete purchases.
Every customer gets the same accurate shipping details.
Scale shipping support during holidays and promotions.
Relay drafts from your shipping FAQ and policies. For real-time tracking, direct customers to your tracking page as part of the response.
Yes — add your international shipping policies, rates, and restrictions to the knowledge base.
AI drafts empathetic delay notifications from your policies. Your team reviews and adds specific details before sending.
Start your free trial and see how Relay handles shipping inquiries with AI-drafted responses.