Turn your team's shared inbox into an AI-powered support engine.
Shared inboxes are chaotic without automation. Emails get missed, duplicated, or answered inconsistently.
23%
Of shared inbox emails go unanswered
35%
Get duplicate responses
4x
Longer handling vs. individual inboxes
Link your Gmail or Outlook account in minutes.
Upload your FAQ, docs, and policies.
Relay reads incoming emails and drafts replies from your knowledge base.
Your team reviews AI drafts and sends with one click.
Incoming Email
Our support@ inbox is chaos. Multiple agents reply to the same email, some emails get missed entirely. Can Relay help?
AI-Generated Draft
Relay is built to solve exactly this problem. Here's how we bring order to your shared inbox: **Collision Prevention:** - When an agent starts reviewing a draft, it's locked for others - Real-time indicators show who's working on which email - No more duplicate responses to the same customer **Zero Missed Emails:** - AI drafts a response for every incoming email - Unreviewed drafts are highlighted in your queue - Set up alerts for emails waiting longer than your SLA **Team Workflow:** 1. Customer emails support@yourcompany.com 2. AI instantly drafts a response from your knowledge base 3. Draft appears in your team's shared review queue 4. First available agent claims, reviews, and sends **Assignment Options:** - Auto-assign: Round-robin or load-balanced distribution - Self-assign: Agents claim emails from the shared queue - Rule-based: Route by topic, customer, or keyword **Getting Started:** 1. Connect your shared inbox (Gmail or Outlook) 2. Add your knowledge base 3. Invite your team members 4. Start reviewing AI drafts Want a demo of the shared inbox workflow?
AI drafts + collision prevention eliminate shared inbox problems.
Every email gets an AI draft — nothing falls through the cracks.
Collision detection prevents multiple agents from responding to the same email.
Round-robin and load-balanced assignment options.
No — Relay connects to your existing shared inbox (Gmail or Outlook) and adds AI drafting on top.
Yes — that's the core use case. Multiple agents review and send AI drafts from the same shared mailbox.
When an agent starts reviewing a draft, it's locked. Other agents see a real-time indicator.
Start your free trial and see how Relay handles shared inbox with AI-drafted responses.