Handle growing email volume with AI-drafted responses instead of linear headcount growth.
Support costs scale linearly with headcount. AI breaks this equation by letting each agent handle 3x more emails.
$55K
Avg support agent salary
3x
More emails per agent with AI
150%
Support volume growth per year
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How do I set up automated workflows to assign tickets to specific team members based on the topic?
AI-Generated Draft
Great question! Here's how to set up topic-based ticket routing: **Automatic Assignment Rules:** 1. Go to Settings > Workflow > Assignment Rules 2. Click 'Create Rule' 3. Set conditions: - If subject contains 'billing' → Assign to Finance Team - If subject contains 'bug' or 'error' → Assign to Engineering - If subject contains 'cancel' → Assign to Retention Team 4. Set priority and order for multiple rules 5. Save and enable **Pro Tips:** - Rules are evaluated top to bottom — put specific rules before general ones - Use keyword groups for better matching (e.g., 'billing OR invoice OR payment') - Set a default assignee for emails that don't match any rule You can also use round-robin assignment within teams to balance workload. Set this up under Settings > Teams > Load Balancing.
Each agent handles 3x more emails with AI drafts.
Scale support volume without adding headcount.
Reduce cost per ticket by 60% or more.
Handle growth spurts and seasonal peaks without scrambling to hire.
AI drafts responses from your knowledge base, letting each agent handle 3x more emails. You grow support capacity without hiring.
If your team handles more than 50 emails per day and response times are slipping, Relay provides immediate relief.
No — Relay amplifies your agents. The draft & review workflow keeps humans in control while dramatically increasing throughput.
Start your free trial and see how Relay handles support scaling with AI-drafted responses.