Process return requests and refund inquiries faster with AI-drafted responses from your policies.
Return and refund requests require policy-accurate responses. Manual handling slows resolution and frustrates customers.
25%
Of e-commerce support volume
72hrs
Avg refund response time
$18
Cost per return ticket
Link your Gmail or Outlook account in minutes.
Upload your FAQ, docs, and policies.
Relay reads incoming emails and drafts replies from your knowledge base.
Your team reviews AI drafts and sends with one click.
Incoming Email
I received the wrong size for order #78234. I'd like to exchange it for a medium. What's the process?
AI-Generated Draft
I'm sorry about the sizing mix-up! We'll get this resolved quickly for you. Here's how to exchange for the correct size: 1. Visit returns.example.com and enter order #78234 2. Select 'Wrong Size' as the reason 3. Choose your preferred size (Medium) 4. Print the prepaid return label 5. Drop the package at any UPS location Once we receive your return, the exchange ships within 1-2 business days. You won't be charged again. Need any other help?
AI drafts return instructions from your policy in seconds.
Every response accurately reflects your current return policy.
Clear instructions reduce back-and-forth by 60%.
Smooth returns experiences keep customers coming back.
Yes — your knowledge base can include different policies for different product categories, timeframes, and scenarios.
No — Relay drafts the response. Your team handles the actual refund processing during review.
AI drafts standard responses from policy. Edge cases are flagged for your team to handle manually.
Start your free trial and see how Relay handles returns & refunds with AI-drafted responses.