Relay drafts replies in seconds so your team can respond in minutes instead of hours.
The average business takes 12 hours to respond to a customer email. 60% of customers expect a response within an hour.
12hrs
Avg business response time
60%
Expect response within 1 hour
80%
Reduction with AI drafts
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Incoming Email
I need help configuring SSO for my team. We use Okta as our identity provider. Is this supported?
AI-Generated Draft
Yes, we fully support Okta SSO integration! Here's how to set it up: **Prerequisites:** - Admin access to your Okta tenant - Enterprise plan or higher **Setup Steps:** 1. In Okta, go to Applications > Add Application 2. Search for our app or use 'Add SAML App' 3. Copy the SSO URL and certificate from Okta 4. In our dashboard, go to Settings > Security > SSO 5. Paste the SSO URL and upload the certificate 6. Click 'Test Connection' to verify 7. Enable SSO for your organization The setup takes about 10 minutes. Once enabled, your team can sign in using their Okta credentials. Need help with the Okta configuration? Our SSO setup guide has detailed screenshots: docs.example.com/sso-okta
AI drafts cut average response time from hours to minutes.
Customers get help immediately, not after a 12-hour wait.
Consistently meet response time SLAs without burning out your team.
Faster responses directly improve CSAT and NPS scores.
AI drafts are generated in seconds. With the review workflow, most responses go out within 5 minutes instead of 12 hours.
Relay drafts responses instantly. Your actual response time depends on how quickly your team reviews and sends.
Yes — configure priority levels and response time targets in your agent settings.
Start your free trial and see how Relay handles response time reduction with AI-drafted responses.