Communicate service disruptions quickly and professionally with AI-drafted status updates.
During outages, support volume spikes 10x while your team is focused on resolution. AI handles the communication surge.
10x
Support volume spike during outages
95%
Of outage emails are the same question
15min
Response time expectation during outage
Link your Gmail or Outlook account in minutes.
Upload your FAQ, docs, and policies.
Relay reads incoming emails and drafts replies from your knowledge base.
Your team reviews AI drafts and sends with one click.
Incoming Email
Is your service down? I've been getting errors for the past 20 minutes and can't access my dashboard.
AI-Generated Draft
You're right — we're currently experiencing a service disruption. I sincerely apologize for the inconvenience. **Current Status:** - Issue: Dashboard and API experiencing intermittent errors - Started: Approximately 20 minutes ago - Impact: Some users unable to access the dashboard - Severity: High — our engineering team is actively working on resolution **What We're Doing:** - Our engineering team identified the root cause and is implementing a fix - We expect to have the service fully restored within the next 30-60 minutes - Live status updates are available at status.example.com **What You Can Do:** - Monitor status.example.com for real-time updates - Your data is safe and will be fully accessible once the service is restored - Subscribe to status updates at status.example.com/subscribe We'll send an all-clear notification once the service is fully restored. Thank you for your patience.
AI drafts outage responses instantly during the critical first minutes.
Every customer gets the same accurate status information.
AI manages the 10x email surge while your team fixes the issue.
Pre-approved messaging maintains trust during incidents.
AI drafts responses in seconds. With pre-configured outage response templates in your knowledge base, communication starts immediately.
Relay handles inbound inquiries during outages. Combine with your status page for proactive communication.
Update your knowledge base with the latest status and AI will draft from the current information.
Start your free trial and see how Relay handles outage notifications with AI-drafted responses.