Answer order tracking and status questions instantly with AI-drafted replies.
Order status inquiries make up over 40% of e-commerce support volume, yet nearly all have answers available in your shipping FAQ.
40%
Of all e-commerce emails
6hrs
Avg response time
$8
Cost per status inquiry
Link your Gmail or Outlook account in minutes.
Upload your FAQ, docs, and policies.
Relay reads incoming emails and drafts replies from your knowledge base.
Your team reviews AI drafts and sends with one click.
Incoming Email
Hi, I placed order #45892 three days ago and haven't received any shipping confirmation. When will it ship?
AI-Generated Draft
Hi! Thanks for your patience with order #45892. Here's what I can share: Orders typically ship within 2-3 business days. Since your order was placed 3 days ago, it should be shipping very soon. Here's what to expect: 1. You'll receive a shipping confirmation email with tracking info 2. Standard delivery takes 5-7 business days from shipment 3. You can track your order at orders.example.com If you haven't received a shipping confirmation by tomorrow, please let us know and we'll look into it right away!
AI drafts order status responses from your shipping FAQ in seconds.
Clear, proactive responses prevent follow-up emails.
Handle Black Friday and holiday volume without extra staff.
Fast responses reduce anxiety and improve satisfaction scores.
Relay drafts from your shipping FAQ and policies. For order-specific lookups, your team can add details during review.
AI scales instantly. Whether you get 100 or 10,000 order inquiries, Relay drafts responses without delays.
Relay handles inbound inquiries. For proactive updates, combine it with your existing shipping notification system.
Start your free trial and see how Relay handles order status with AI-drafted responses.