Guide new users and customers through setup with AI-drafted onboarding responses.
New customers send an average of 3.5 onboarding emails each. Without fast, helpful responses, activation rates plummet.
3.5
Avg emails per new user
67%
Drop off without onboarding help
24hrs
Avg first response time
Link your Gmail or Outlook account in minutes.
Upload your FAQ, docs, and policies.
Relay reads incoming emails and drafts replies from your knowledge base.
Your team reviews AI drafts and sends with one click.
Incoming Email
I just signed up for the Pro plan. How do I add my team members and set up our first project?
AI-Generated Draft
Welcome aboard! Great choice going with Pro. Here's how to get your team set up: 1. Go to Settings > Team Members 2. Click 'Invite' and enter your team's email addresses 3. They'll receive an invitation to join your workspace To create your first project: 1. Click 'New Project' on the dashboard 2. Choose a template or start from scratch 3. Assign team members from the project settings Need a walkthrough? Check out our 5-minute quickstart video at docs.example.com/quickstart
New users get help immediately, boosting activation rates by 40%.
Every customer receives the same high-quality guidance.
Fast onboarding support prevents early-stage churn.
Handle thousands of new signups without scaling your CS team.
Yes — AI drafts responses based on your onboarding knowledge base and the specific questions asked by each new user.
No — Relay handles inbound onboarding questions. It complements your automated email sequences.
AI drafts are generated in seconds, so new users get help almost instantly.
Start your free trial and see how Relay handles onboarding emails with AI-drafted responses.