Support Customers in Any Language with AI

AI drafts email responses in your customers' language without hiring multilingual agents.

The Multilingual Support Challenge

72% of customers prefer support in their native language. Hiring multilingual agents is expensive and hard to scale.

72%

Prefer native language support

$75K

Avg multilingual agent salary

30%

Higher CSAT with native language

How It Works

1

Connect Your Inbox

Link your Gmail or Outlook account in minutes.

2

Add Knowledge Base

Upload your FAQ, docs, and policies.

3

AI Drafts Responses

Relay reads incoming emails and drafts replies from your knowledge base.

4

Review & Send

Your team reviews AI drafts and sends with one click.

Example Email Thread

Incoming Email

Hola, necesito ayuda para configurar mi cuenta. No puedo cambiar mi contraseña y el enlace de recuperación no funciona.

AI-Generated Draft

High confidencePassword Reset FAQ (Multi-Language)

¡Hola! Lamento que estés teniendo problemas con tu contraseña. Vamos a resolverlo. **Para restablecer tu contraseña:** 1. Ve a ejemplo.com/restablecer 2. Ingresa tu correo electrónico registrado 3. Revisa tu bandeja de entrada (y la carpeta de spam) 4. Haz clic en el enlace de restablecimiento **Si el enlace no funciona, verifica lo siguiente:** - El enlace expira después de 24 horas — solicita uno nuevo - Usa el mismo navegador donde solicitaste el enlace - Desactiva cualquier VPN o bloqueador de anuncios temporalmente **¿Sigue sin funcionar?** Responde con tu correo registrado y te enviaré un enlace de acceso directo. ¡Estamos aquí para ayudarte!

Benefits

Any Language

AI drafts responses in the customer's language automatically.

No Translation Staff

Eliminate the need for dedicated multilingual agents.

Global Reach

Support customers worldwide without language barriers.

Consistent Quality

Same accurate answers in every language.

Popular Industries

E-CommerceSaaSTravelHospitality

Frequently Asked Questions

What languages does Relay support?

Relay's AI can draft responses in 50+ languages. It automatically detects the customer's language and responds accordingly.

Is the translation quality reliable?

AI translations are high quality for support contexts. The review workflow lets multilingual team members verify before sending.

Can I set a default response language?

Yes — configure your agent to always respond in a specific language, or let it match the customer's language automatically.

Automate Multilingual Support with AI

Start your free trial and see how Relay handles multilingual support with AI-drafted responses.