Relay reads your docs, FAQs, and policies to draft accurate email responses automatically.
Your knowledge base has the answers. The problem is your team still manually searches, copies, and customizes them for each email.
8min
Avg time searching KB per reply
70%
Of answers exist in docs
5x
Faster with AI-powered KB replies
Link your Gmail or Outlook account in minutes.
Upload your FAQ, docs, and policies.
Relay reads incoming emails and drafts replies from your knowledge base.
Your team reviews AI drafts and sends with one click.
Incoming Email
Can I use your API to pull customer data into our CRM? Is there a rate limit?
AI-Generated Draft
Yes, our API is a great way to sync customer data with your CRM! Here are the details: **API Endpoints for Customer Data:** - `GET /api/v2/customers` — List all customers - `GET /api/v2/customers/{id}` — Get specific customer - `GET /api/v2/customers/{id}/activities` — Customer activity history **Rate Limits:** - Standard plan: 100 requests/minute - Business plan: 500 requests/minute - Enterprise plan: 2,000 requests/minute **CRM Integration Tips:** - Use webhooks for real-time sync (recommended over polling) - Our API supports pagination — use `?page=1&limit=100` - All endpoints return JSON **Authentication:** - API key authentication via `X-API-Key` header - Generate keys at Dashboard > Settings > API Full API documentation: docs.example.com/api/v2 Let me know if you need help with the integration!
AI finds the right answer in your knowledge base instantly.
Responses come directly from your approved documentation.
AI drafts complete responses — no manual assembly needed.
Your knowledge base investment finally pays off in every email.
Add content as text, upload documents (PDF, DOCX), or paste URLs. Relay indexes everything for AI-powered response drafting.
AI analyzes the incoming email and selects the most relevant knowledge base content to draft an accurate response.
Yes — every AI draft shows the knowledge source it referenced, so you can verify accuracy.
Start your free trial and see how Relay handles knowledge base replies with AI-drafted responses.