Resolve invoice questions faster with AI-drafted replies from your billing documentation.
Invoice inquiries spike at the end of every billing cycle and month-end close, creating predictable but overwhelming support surges.
20%
Of B2B support volume
3 days
Avg invoice query response
$14
Cost per invoice inquiry
Link your Gmail or Outlook account in minutes.
Upload your FAQ, docs, and policies.
Relay reads incoming emails and drafts replies from your knowledge base.
Your team reviews AI drafts and sends with one click.
Incoming Email
We received invoice #INV-2026-0892 but the amount doesn't match our purchase order. Can you provide a detailed breakdown of the charges?
AI-Generated Draft
Thank you for reaching out about invoice #INV-2026-0892. I'm happy to help clarify the charges. Here's how our invoicing typically breaks down: **Standard Invoice Components:** - Base subscription fee (as per your contract) - Usage-based charges (if applicable) - Any add-on services activated during the billing period - Applicable taxes **Common Reasons for PO Discrepancy:** - Mid-cycle plan changes or user additions - Usage overages beyond your plan allocation - Pro-rated charges for services added during the billing period To provide a specific line-by-line breakdown for invoice #INV-2026-0892, I'll need to pull the details from our billing system. I'll have this for you within one business day. In the meantime, you can view your billing history at billing.example.com/invoices.
AI drafts invoice explanations from your billing docs in seconds.
Handle billing cycle surges without extra staff.
Every response references your official billing structure.
Polished responses for corporate billing departments.
AI drafts general explanations from your billing structure. Your team adds specific line-item details during review.
AI drafts acknowledgment and escalation steps. Complex disputes are flagged for your billing team.
No — Relay drafts email responses about invoices. Invoice generation remains in your billing system.
Start your free trial and see how Relay handles invoice inquiries with AI-drafted responses.