Faster, more accurate email responses drive measurable improvements in customer satisfaction.
Customer satisfaction is directly correlated with response speed and accuracy. AI delivers both consistently.
89%
CSAT with <1hr response
52%
CSAT with >24hr response
35%
CSAT improvement with AI
Link your Gmail or Outlook account in minutes.
Upload your FAQ, docs, and policies.
Relay reads incoming emails and drafts replies from your knowledge base.
Your team reviews AI drafts and sends with one click.
Incoming Email
I've been a customer for 2 years and I feel like the support quality has gone downhill. Waited 3 days for a response last time.
AI-Generated Draft
I sincerely apologize for your recent experience — that's not the level of service you should expect from us, especially as a valued 2-year customer. You're right to be frustrated, and I want you to know we've taken steps to improve: **What We've Done:** - Implemented AI-assisted response drafting to cut response times - Our target is now under 2 hours for first response - Added additional support coverage for evenings and weekends **For You Specifically:** - I've flagged your account for priority response going forward - If you have any pending issues, please share them and I'll address them immediately We truly value your loyalty over the past 2 years, and we're committed to earning your confidence back. You deserve responsive, helpful support — every time. Is there anything I can help you with right now?
Sub-hour response times drive CSAT scores above 85%.
Knowledge base-powered drafts ensure accuracy.
Every customer gets the same high-quality response.
AI drafts with the right tone for sensitive situations.
Teams using Relay see an average 35% improvement in CSAT scores, primarily from faster response times and more accurate answers.
Relay focuses on drafting responses. Use your existing CSAT survey tools to measure the improvement.
Yes — AI drafts empathetic responses to negative feedback. Particularly sensitive cases are flagged for senior team members.
Start your free trial and see how Relay handles csat improvement with AI-drafted responses.