Acknowledge customer feedback promptly with thoughtful AI-drafted replies.
Most customer feedback goes unacknowledged, leading to disengagement. 68% of customers leave because they feel a company is indifferent.
68%
Leave due to indifference
70%
Of feedback goes unacknowledged
2x
Repeat purchases after acknowledgment
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Upload your FAQ, docs, and policies.
Relay reads incoming emails and drafts replies from your knowledge base.
Your team reviews AI drafts and sends with one click.
Incoming Email
I just wanted to say that the new dashboard redesign is fantastic. The analytics section is so much easier to use now. One small suggestion — it would be helpful to have a dark mode option.
AI-Generated Draft
Thank you so much for the kind words — this truly made our day! We're thrilled to hear the dashboard redesign is working well for you. Our design team put a lot of thought into making the analytics section more intuitive, so it's wonderful to know it's paying off. Regarding dark mode — great suggestion! This is actually one of our most-requested features and it's on our roadmap. I've added your vote to the request, and we'll notify you when it's available. Thanks again for taking the time to share your feedback. It helps us prioritize what to build next!
AI ensures every piece of feedback gets a thoughtful response.
Acknowledged customers are 2x more likely to make repeat purchases.
Consistent responses help catalog feedback for your product team.
Customers who feel heard become advocates for your brand.
Yes — AI adapts the tone and content of drafts based on the sentiment of the feedback received.
Relay drafts the customer response. Your team can categorize and forward feedback during review.
Relay works with email-based feedback. For survey follow-ups sent via email, it can draft acknowledgments.
Start your free trial and see how Relay handles customer feedback with AI-drafted responses.