Acknowledge feature requests professionally and keep customers informed with AI-drafted replies.
Feature requests deserve thoughtful responses, but crafting individual replies for each one pulls product teams away from building.
15%
Of support emails are feature requests
5 days
Avg acknowledgment time
60%
Never get a response
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Relay reads incoming emails and drafts replies from your knowledge base.
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Incoming Email
It would be great if your app supported dark mode. Any plans to add this? Also, an option to export data as CSV would be really helpful for our reporting.
AI-Generated Draft
Thanks so much for the thoughtful suggestions! We love hearing what would make the product better for you. **Dark Mode:** This is one of our most requested features! It's on our roadmap and we're actively working on it. We expect to release it in the coming months. **CSV Export:** Great news — you can already export data as CSV! Here's how: 1. Go to Reports > Data Export 2. Select the data range 3. Choose 'CSV' as the format 4. Click 'Download' I've logged your feedback for our product team. We'll notify you when dark mode is available. Thanks for helping us improve!
Every feature request gets a thoughtful, timely response.
AI drafts acknowledgments instantly instead of requests piling up.
Consistent responses help categorize and track feature demand.
Customers who feel heard are more likely to stay.
Relay drafts responses, not analytics. But consistent responses make it easier for your team to categorize and track demand.
AI only drafts from what's in your knowledge base. Control exactly what roadmap information is shared.
Yes — if the requested feature already exists, AI drafts instructions on how to use it from your docs.
Start your free trial and see how Relay handles feature requests with AI-drafted responses.