AI categorizes, prioritizes, and routes incoming emails so nothing falls through the cracks.
Manual email triage wastes 30% of support team time. AI categorizes and prioritizes emails instantly, eliminating this overhead.
30%
Of time spent on triage
45min
Daily per agent on sorting
15%
Of emails misrouted manually
Link your Gmail or Outlook account in minutes.
Upload your FAQ, docs, and policies.
Relay reads incoming emails and drafts replies from your knowledge base.
Your team reviews AI drafts and sends with one click.
Incoming Email
URGENT: Our entire team is locked out of the platform. We have a client presentation in 2 hours and can't access any of our files.
AI-Generated Draft
I understand the urgency and I'm treating this as a top priority. Let's get your team access restored immediately. **Immediate Steps:** 1. **Try this first**: Visit app.example.com/emergency-access - Enter your admin email - You'll receive a one-time access link within 60 seconds 2. **If that doesn't work**, the most common cause for team-wide lockouts is: - SSO provider outage — check your identity provider status - IP allowlist change — a network change may have blocked access - Session expiration — try clearing cookies and re-authenticating 3. **Backup access**: Download your files via our API: ``` curl -H "Authorization: Bearer YOUR_API_KEY" \ https://api.example.com/v2/files/export ``` I've escalated this to our engineering team as well. We'll ensure you have access well before your presentation. Please reply or call our priority line at 1-800-555-0199 for immediate assistance.
AI classifies incoming emails by type, urgency, and topic automatically.
Emails go to the right team member without manual sorting.
AI identifies urgent emails and flags them for immediate attention.
Eliminate the 30% of time your team spends sorting emails.
AI analyzes incoming emails to determine category, urgency, and sentiment, then drafts appropriate responses.
Yes — configure routing rules based on email categories. AI classification helps ensure accurate routing.
AI identifies urgent and complex issues, flagging them for senior team members or specific departments.
Start your free trial and see how Relay handles email triage with AI-drafted responses.