AI categorizes incoming emails, creates structured tickets, and drafts responses automatically.
Manually converting emails to tickets is tedious and error-prone. AI categorizes, tags, and prioritizes automatically.
5min
Manual ticket creation time
20%
Miscategorized manually
80%
Faster with AI automation
Link your Gmail or Outlook account in minutes.
Upload your FAQ, docs, and policies.
Relay reads incoming emails and drafts replies from your knowledge base.
Your team reviews AI drafts and sends with one click.
Incoming Email
Right now our agents manually create tickets from emails. It takes forever. Can Relay automate this?
AI-Generated Draft
Yes! Relay automates the email-to-ticket process while adding AI-drafted responses. Here's how: **Automatic Processing:** When an email arrives, Relay instantly: 1. Categorizes it (billing, technical, general, etc.) 2. Assigns priority (low, medium, high, urgent) 3. Extracts key information (account, product, issue type) 4. Drafts a response from your knowledge base 5. Routes to the right agent or team **What Your Agents See:** - Pre-categorized email with priority level - AI-drafted response ready for review - Extracted context (customer info, issue summary) - Suggested tags and related knowledge articles **Compared to Manual Process:** | Manual | With Relay | |--------|------------| | Read email (2 min) | AI reads instantly | | Categorize (1 min) | Auto-categorized | | Research KB (5 min) | AI drafts from KB | | Write response (5 min) | Review draft (10 sec) | | **Total: 13 min** | **Total: ~30 sec** | That's a 96% reduction in handling time per email.
AI categorizes every email by type, urgency, and topic.
High-priority and urgent emails flagged automatically.
Key information extracted from emails for faster handling.
Reduce per-email handling time from 13 minutes to 30 seconds.
Relay complements your email workflow. It handles email categorization and response drafting.
AI categorization is typically 90%+ accurate. Categories improve as your knowledge base grows.
Yes — define your own categories and train AI to recognize them from incoming email patterns.
Start your free trial and see how Relay handles email-to-ticket conversion with AI-drafted responses.