AI drafts email responses while your team maintains full control over what gets sent.
Fully automated email responses scare most teams. Draft & review gives you AI speed with human oversight.
92%
Prefer human review over full automation
10sec
Avg review time per draft
99%
Accuracy with human-in-the-loop
Link your Gmail or Outlook account in minutes.
Upload your FAQ, docs, and policies.
Relay reads incoming emails and drafts replies from your knowledge base.
Your team reviews AI drafts and sends with one click.
Incoming Email
We're interested in AI email support but worried about AI sending wrong information to customers. How do you handle quality control?
AI-Generated Draft
That's a very common and completely valid concern! Here's how our draft & review workflow keeps you in control: **How It Works:** 1. Customer sends an email 2. AI reads the email and drafts a response from your knowledge base 3. The draft appears in your review queue with the source highlighted 4. You review, edit if needed, and click 'Send' **Quality Safeguards:** - AI only drafts from your approved knowledge base — never makes things up - Every draft shows the knowledge source so you can verify - Confidence scores tell you how certain AI is about the response - Low-confidence drafts are flagged for extra attention **You're Always in Control:** - Nothing is sent without your approval (unless you enable auto-send) - Edit any draft before sending - Reject drafts and write your own response - Review history shows all changes **Optional Auto-Send:** - For routine, high-confidence responses, you can enable auto-send - Start with review-only and gradually enable auto-send as you build confidence The workflow is designed to give you AI speed without sacrificing quality or control.
Every response reviewed by your team before sending.
Drafts generated in seconds — review takes 10 seconds on average.
Nothing goes out without your approval.
Start with full review, enable auto-send as you build trust.
Absolutely. Most teams start with full review. As you build confidence in AI drafts, you can enable auto-send for specific categories.
Average review time is 10 seconds. Most drafts just need a quick read and a click to send.
Edit it, reject it, or write your own response. You're always in control. Over time, AI accuracy improves as your knowledge base grows.
Start your free trial and see how Relay handles draft & review workflow with AI-drafted responses.