Upgrade from rigid canned responses to contextual, personalized AI-drafted replies.
Canned responses are impersonal, quickly outdated, and often don't match the customer's actual question. AI does better.
70%
Of customers dislike canned responses
50%
Of canned responses need editing
3x
Higher CSAT with personalized AI drafts
Link your Gmail or Outlook account in minutes.
Upload your FAQ, docs, and policies.
Relay reads incoming emails and drafts replies from your knowledge base.
Your team reviews AI drafts and sends with one click.
Incoming Email
We currently use canned responses but customers complain they feel impersonal and often don't fully answer their question. What's a better approach?
AI-Generated Draft
You're not alone — this is one of the most common complaints about canned responses. Here's how Relay solves it: **The Problem with Canned Responses:** - Generic and impersonal - Don't address the specific question - Require manual editing for each situation - Become outdated without constant maintenance **How AI Drafts Are Different:** - **Contextual**: AI reads the entire email and crafts a relevant response - **Personalized**: Addresses the customer by name and references their specific issue - **Complete**: Answers all questions in the email, not just the primary one - **Current**: Always drafts from your latest knowledge base content **Example:** Canned Response: "Thank you for contacting us. Please refer to our FAQ page for answers to common questions." AI Draft: "Hi Sarah! I see you're having trouble with the CSV export timing out. This happens when your export exceeds 100MB. Here's the fix: [specific steps from your KB]" **Migration Is Easy:** 1. Stop maintaining canned responses 2. Add the underlying information to Relay's knowledge base 3. AI generates contextual, personalized responses for each email The result: happier customers, less agent editing, and zero template maintenance.
AI addresses each customer's specific question with context.
Stop updating canned responses — keep your knowledge base current instead.
Personalized AI drafts score 3x higher in customer satisfaction.
AI addresses every question in the email, not just the primary one.
Canned responses are generic templates. Relay generates unique, contextual drafts for each email using AI and your knowledge base.
Yes — add the underlying content from your canned responses to the knowledge base. AI will draft better versions automatically.
Yes — AI drafts from your knowledge base, so all responses are accurate and consistent while being personalized for each customer.
Start your free trial and see how Relay handles canned response replacement with AI-drafted responses.