Respond to cancellation requests with empathetic, retention-focused AI-drafted replies.
Cancellation emails are high-stakes moments. A well-crafted response can save up to 30% of customers who request cancellation.
30%
Saveable with good response
5%
Monthly churn rate avg
$500
Avg annual customer value at risk
Link your Gmail or Outlook account in minutes.
Upload your FAQ, docs, and policies.
Relay reads incoming emails and drafts replies from your knowledge base.
Your team reviews AI drafts and sends with one click.
Incoming Email
I'd like to cancel my subscription. The product is good but it's too expensive for our budget right now.
AI-Generated Draft
I'm sorry to hear that, and I completely understand budget constraints. Before we process the cancellation, I want to make sure you know about a couple of options: **Downgrade Option:** Our Starter plan at $29/month includes the core features you've been using most. This might be a good fit for a tighter budget. **Pause Option:** You can pause your subscription for up to 3 months at no charge. Your data and settings are preserved. **Annual Discount:** If timing is the issue, switching to annual billing saves 20% ($19/month instead of $24). If none of these work, I'll process your cancellation right away — no hard feelings. Your data will be available for export for 30 days. What would you prefer?
Retention-focused drafts save up to 30% of cancellation requests.
Every cancellation gets the right offer at the right time.
AI drafts compassionate responses that acknowledge customer concerns.
When cancellation is final, customers leave with a positive impression.
No — Relay drafts the response. Your team reviews and processes the actual cancellation or retention offer.
Yes — configure your knowledge base with tiered retention offers based on customer value and cancellation reason.
AI drafts empathetic, understanding responses. Particularly heated requests are flagged for senior team member review.
Start your free trial and see how Relay handles cancellation requests with AI-drafted responses.