Resolve billing questions faster with AI-drafted replies from your pricing and policy docs.
Billing questions account for 30% of all support emails, yet most have straightforward answers already documented in your policies.
30%
Of all support emails
48hrs
Avg billing response time
$12
Cost per billing ticket
Link your Gmail or Outlook account in minutes.
Upload your FAQ, docs, and policies.
Relay reads incoming emails and drafts replies from your knowledge base.
Your team reviews AI drafts and sends with one click.
Incoming Email
I was charged twice for my subscription this month. Can you look into this and issue a refund?
AI-Generated Draft
Hi! I'm sorry about the duplicate charge — I completely understand the concern. I've looked into this and here's what I can share: Duplicate charges are typically resolved within 3-5 business days. To expedite your refund: 1. Please confirm the last 4 digits of the card charged 2. Our billing team will process the refund immediately 3. You'll receive a confirmation email once it's processed I sincerely apologize for the inconvenience!
AI drafts billing responses from your pricing and policy docs in seconds.
Accurate, empathetic responses defuse billing concerns quickly.
Automate 80% of routine billing inquiries.
Every response references your official billing policies.
AI drafts initial responses from your billing FAQ. Complex disputes are flagged for your billing team's review with full context.
No — Relay drafts from your knowledge base, not your payment system. Your team handles any account-level actions.
Drafts reference your official billing policies. The review workflow lets your team verify accuracy before sending.
Start your free trial and see how Relay handles billing inquiries with AI-drafted responses.