Draft accurate technical support responses from your documentation and troubleshooting guides.
90%
Draft accuracy
60%
Faster onboarding
50%
Less time per ticket
Accurate technical drafts from your docs
90% accuracy
Faster new technician onboarding
60% faster
Consistent troubleshooting guidance
More complex issues resolved faster
AI references your technical docs for accurate troubleshooting.
Automated troubleshooting workflows in every response.
AI provides context for escalated issues.
Separate knowledge bases per product or service.
Before Relay
Technician spends 15 minutes researching docs to draft response
With Relay
AI drafts step-by-step troubleshooting guide from docs in seconds
Before Relay
Issue escalated without context, engineer starts from scratch
With Relay
Relay provides full context draft for engineer to build on
AI drafts initial responses from your technical docs. For complex issues, the draft provides technicians with relevant context to build on.
Add your technical docs, troubleshooting guides, and FAQs to the knowledge base. AI references them for every draft.
Yes — set up separate knowledge bases for each product or service line.
Start your free trial and see how Relay helps technical support teams respond faster with AI-drafted replies.