Handle product questions, order issues, and return requests with AI-drafted email responses.
90%
Product queries automated
75%
Faster issue resolution
50%
Less returns admin time
Answer product questions instantly
90% automated
Faster order issue resolution
75% faster
Streamlined returns processing
Scale for holiday peaks without temp hiring
AI answers product questions from your catalog and FAQ.
Handle order status, changes, and issues efficiently.
Standardized return responses per your policy.
Handle holiday volume without extra staff.
Before Relay
Shopper asks about sizing, no response for 6 hours, buys elsewhere
With Relay
AI drafts sizing guide response from product knowledge base instantly
Before Relay
Customer frustrated by complex return process
With Relay
Relay drafts clear return instructions per your policy
Yes — add your product FAQs, sizing guides, and specifications to the knowledge base for accurate product responses.
AI scales instantly. Handle Black Friday, holiday, and sale volumes without additional staff.
Relay works with Gmail and Outlook. It complements your existing tools without requiring migration.
Start your free trial and see how Relay helps retail teams respond faster with AI-drafted replies.