Scale Support Without Proportionally Scaling Costs

Help mid-market companies handle growing email volume without linear headcount growth.

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3x

Team efficiency

65%

Faster first response

$5

Saved per ticket

Email Support Challenges in Mid-Market

  • ✗Support volume growing faster than headcount budget
  • ✗Team consistency varies across shifts and agents
  • ✗Manager time consumed by response quality review
  • ✗Difficult to maintain SLAs during growth

Why Mid-Market Teams Choose Relay

Handle volume growth without proportional hiring

3x efficiency

Consistent response quality across team

Meet SLAs even during peak periods

Reduce cost per ticket significantly

Key Features

Team Collaboration

Multiple agents sharing knowledge bases and response standards.

Quality Consistency

AI ensures every response meets your standards.

SLA Management

Faster first response times to meet SLAs.

Analytics & Insights

Track response times, quality, and team performance.

See It In Action

Complex Support Question

Before Relay

Agent spends 20 minutes researching and drafting response

With Relay

AI drafts informed response from KB, agent refines in 2 minutes

Repetitive FAQ

Before Relay

Agents copy-paste outdated templates, inconsistent answers

With Relay

Relay drafts consistent, up-to-date responses from current KB

Frequently Asked Questions

How does Relay help with team consistency?▾

All agents get AI-drafted responses from the same knowledge base, ensuring consistent quality regardless of who handles the ticket.

Can managers track AI performance?▾

Yes — analytics show response times, draft accuracy, and how often agents modify AI drafts.

How does Relay scale with our growth?▾

AI handles unlimited volume. Add more mailboxes and agents as you grow without proportional cost increases.

Automate Mid-Market Email Support

Start your free trial and see how Relay helps mid-market teams respond faster with AI-drafted replies.

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