Scale Client Communications Without More Account Managers

Automate client updates, report inquiries, and campaign questions with AI-drafted email responses.

2x

Client capacity

65%

Less email time

50%

Faster client response

Email Support Challenges in Marketing Agencies

  • Client emails compete with campaign execution time
  • Each client needs personalized communication
  • Report and analytics questions are repetitive
  • Account managers are stretched across too many clients

Why Marketing Agencies Teams Choose Relay

Handle more clients per account manager

2x capacity

Instant responses to report questions

Consistent client communication quality

More time for creative and strategy work

Key Features

Client Knowledge Bases

Separate KB per client with campaign details and FAQs.

Report FAQ Automation

AI explains metrics and results from your reporting docs.

Brand Voice Matching

Different tone settings per client account.

Campaign Updates

Draft campaign status updates from your project docs.

See It In Action

Campaign Question

Before Relay

Client asks about ad performance, AM compiles report

With Relay

AI drafts performance summary from campaign knowledge base

Service Question

Before Relay

Prospect asks about services, waits for custom response

With Relay

Relay drafts service overview from agency FAQ

Frequently Asked Questions

Can we have different knowledge bases per client?

Yes — set up separate agents with client-specific knowledge bases, tone settings, and response guidelines.

How does Relay handle creative requests?

AI drafts acknowledgment and next steps for creative requests. Complex briefs are flagged for human handling.

Can account managers still personalize responses?

Absolutely. The draft & review workflow means AMs review and personalize every response before sending.

Automate Marketing Agencies Email Support

Start your free trial and see how Relay helps marketing agencies teams respond faster with AI-drafted replies.