Handle tracking inquiries, delivery updates, and shipment questions with AI-drafted email responses.
90%
Tracking queries automated
75%
Faster exception response
$2.50
Saved per inquiry
Automate tracking inquiries
90% automated
Faster delivery exception responses
75% faster
Handle partner and customer emails simultaneously
Reduce support costs per shipment
AI handles common tracking questions from your shipping FAQ.
Quick response templates for delivery exceptions.
Professional B2B correspondence from your partner FAQ.
Knowledge base covers all your carrier policies.
Before Relay
Customer emails asking where their package is, waits 12 hours
With Relay
AI drafts response with tracking guidance from shipping FAQ
Before Relay
Customer frustrated by delay, no proactive communication
With Relay
Relay drafts empathetic update with next steps and timeline
Yes — AI scales to handle thousands of tracking inquiries daily. Common questions are drafted instantly from your FAQ.
AI drafts empathetic, informative responses from your exception handling knowledge base. Each is reviewed before sending.
Yes — set up separate knowledge bases for customer-facing and partner communications.
Start your free trial and see how Relay helps logistics teams respond faster with AI-drafted replies.