Streamline Client Communications for Legal Teams

Draft professional client responses faster with AI-powered email support for law firms.

80%

Faster drafting

4hrs

Saved per paralegal daily

95%

Client satisfaction

Email Support Challenges in Legal

  • Client inquiries require careful, nuanced responses
  • Paralegals spend hours on routine correspondence
  • Missed follow-ups damage client relationships
  • Each response must maintain professional tone

Why Legal Teams Choose Relay

Draft client responses in seconds

80% faster

Maintain consistent professional tone

Never miss a client follow-up

Free up paralegals for substantive legal work

Key Features

Professional Tone Control

AI matches your firm's communication style and terminology.

Mandatory Review

Attorney review required before any response is sent.

Client FAQ Knowledge Base

Common questions answered from your firm's FAQ and policies.

Follow-Up Tracking

Never lose track of pending client communications.

See It In Action

Case Status Inquiry

Before Relay

Client waits 2 days for paralegal to compile status update

With Relay

AI drafts professional status update from case notes instantly

Fee Question

Before Relay

Billing team manually calculates and responds to fee inquiries

With Relay

Relay drafts accurate fee explanations from your rate schedule

Frequently Asked Questions

How does Relay ensure confidentiality?

Relay processes emails through encrypted channels. The draft & review workflow ensures attorneys control all outgoing communications.

Can Relay handle different practice areas?

Yes — you can set up separate knowledge bases for each practice area with tailored response guidelines.

Is attorney review always required?

Yes — Relay's draft & review workflow means every response must be approved by your team before sending.

Automate Legal Email Support

Start your free trial and see how Relay helps legal teams respond faster with AI-drafted replies.