Delight Guests with Instant Email Responses

Automate booking inquiries, guest requests, and concierge communications with AI-powered email support.

40%

More bookings

2min

Avg response time

55%

Less staff time

Email Support Challenges in Hospitality

  • Booking inquiries need immediate responses to convert
  • Guest requests are time-sensitive
  • Seasonal staff turnover affects response quality
  • Multiple properties multiply communication complexity

Why Hospitality Teams Choose Relay

Convert more bookings with instant responses

40% more bookings

Consistent guest experience across properties

Handle peak season without extra staff

Multilingual guest communications

Key Features

Booking Knowledge Base

AI drafts booking responses with rates, availability, and amenities.

Guest Request Handling

Quick, professional responses to guest inquiries.

Multi-Property Support

Separate knowledge bases for each property.

Multilingual Responses

Serve international guests in their preferred language.

See It In Action

Booking Inquiry

Before Relay

Guest inquires about availability, waits 8 hours for response

With Relay

AI drafts availability response with rates and booking link instantly

Guest Request

Before Relay

Concierge overwhelmed with restaurant recommendation emails

With Relay

Relay drafts personalized recommendations from curated local guide

Frequently Asked Questions

Can Relay handle multiple properties?

Yes — each property can have its own mailbox and knowledge base with specific details about amenities, rates, and policies.

Does Relay support multiple languages?

Yes — AI can draft responses in multiple languages for international guests.

How fast are AI-drafted responses?

Relay generates drafts in seconds. With auto-send enabled for common inquiries, guests can get responses in under a minute.

Automate Hospitality Email Support

Start your free trial and see how Relay helps hospitality teams respond faster with AI-drafted replies.