Help government agencies respond to citizen inquiries faster with AI-drafted, policy-accurate email responses.
80%
Faster response time
50%
Less staff training time
65%
More inquiries handled
Faster constituent response times
80% faster
Policy-accurate responses every time
Reduced training time for new staff
Handle more inquiries without budget increases
AI drafts from your official policies and procedures.
Staff approval required before any response goes out.
One source of truth for all email responses.
Responses drafted in clear, accessible language.
Before Relay
Citizen waits a week for permit requirements explanation
With Relay
AI drafts clear permit guide from agency policy documents
Before Relay
Staff manually routes and responds to service requests
With Relay
Relay drafts acknowledgment and next steps from procedures
Relay only drafts from your approved knowledge base. The mandatory review workflow means staff verify every response before sending.
Yes — each department can have its own mailbox and knowledge base with department-specific policies.
Relay uses encrypted communications and the draft & review workflow ensures no automated responses go out without staff approval.
Start your free trial and see how Relay helps government teams respond faster with AI-drafted replies.