Automate E-Commerce Customer Emails at Scale

Handle order status, returns, and product questions automatically with AI-powered email support.

90%

Order queries automated

70%

Faster returns processing

45%

Higher CSAT scores

Email Support Challenges in E-Commerce

Instant order status responses

90% automated

Faster return processing

70% faster

24/7 coverage without night shifts

Higher customer satisfaction scores

AI pulls order data to draft accurate status updates.

Standardized return responses with your policy baked in.

AI answers product questions from your catalog and FAQ.

Serve global customers with AI-translated responses.

Before Relay

Customer waits hours to learn their package shipped yesterday

With Relay

AI instantly drafts tracking update with estimated delivery

Before Relay

Agent manually checks return policy and processes request

With Relay

Relay drafts return instructions per your policy in seconds

Can Relay handle order-specific inquiries?▾

Yes — Relay can reference your knowledge base with order policies, shipping info, and FAQs to draft accurate responses.

How does Relay handle seasonal volume spikes?▾

AI scales instantly. Whether you get 100 or 10,000 emails, Relay drafts responses without delays.

Does Relay support multiple languages?▾

Yes — Relay can draft responses in multiple languages using AI translation capabilities.

Start your free trial and see how Relay helps e-commerce teams respond faster with AI-drafted replies.