Compare Relay and Zoho Desk. See features, pricing, and which is best for AI email support.
| Feature | Relay | Zoho Desk |
|---|---|---|
| AI Email Drafting | Multi-LLM AI drafts | Zia AI for basic suggestions |
| Knowledge Base | Built-in KB powers AI | KB included in all plans |
| Draft & Review | AI drafts, human approves | Manual replies with Zia tips |
| Zoho Ecosystem | Standalone email AI tool | Deep Zoho suite integration |
| Starting Price | $49/mo with AI included | $14/agent/mo (AI on higher tiers) |
Relay
Multi-LLM full draft generation
Zoho Desk
Zia AI for suggestions and sentiment
Relay has deeper AI for email
Relay
Standalone, integrates via API
Zoho Desk
Deep integration with Zoho CRM, Books, etc.
Zoho Desk for Zoho users; Relay for AI email
Relay
AI included in all plans
Zoho Desk
Zia AI requires Professional or Enterprise tier
Relay is better value if AI is your priority
Zoho Desk starts lower but Zia AI requires $23+/agent. Relay includes full AI drafting from $49/mo.
Relay offers deeper AI email drafting with multi-LLM support. Zoho Desk is a full help desk with Zia AI limited to higher tiers.
Zoho Desk starts at $14/agent/mo, but AI features require $23+/agent. Relay's $49/mo includes full AI drafting.
Use Zoho Desk if you need the Zoho ecosystem. Use Relay if AI email drafting is your top priority.
Start your free trial and see why teams choose Relay over Zoho Desk for AI email support.