Relay vs Trengo: side-by-side comparison of AI email drafting, pricing, and features. Which tool is better for teams managing support over Gmail or Outlook
| Feature | Relay | Trengo |
|---|---|---|
| AI Email Drafting | Multi-LLM AI drafts | AI HelpMate for chat |
| Omnichannel | Email-focused | Email, WhatsApp, social, chat |
| Knowledge Base | Built-in KB for AI | Help center included |
| WhatsApp Business | Not included | WhatsApp Business API |
| Starting Price | $49/mo with AI | $19/user/mo |
Relay
Multi-LLM email draft generation
Trengo
AI HelpMate for chat automation
Relay for email AI; Trengo for chat AI
Relay
Email-first with AI
Trengo
Omnichannel with WhatsApp focus
Trengo for multi-channel; Relay for email AI
Relay
AI from $49/mo
Trengo
From $19/user with limited AI
Trengo cheaper; Relay has deeper email AI
Trengo starts at $19/user for omnichannel. Relay starts at $49/mo with AI email drafting.
Relay focuses on AI email drafting. Trengo is an omnichannel inbox for email, WhatsApp, and social.
Trengo's AI HelpMate focuses on chat, not email drafting like Relay.
Relay for AI email drafting. Trengo for multi-channel support with WhatsApp.
Start your free trial and see why teams choose Relay over Trengo for AI email support.