Compare Relay and Tidio. See features, pricing, and which is best for AI email support.
| Feature | Relay | Tidio |
|---|---|---|
| AI Email Drafting | Multi-LLM AI drafts | Lyro AI for chat only |
| Email Focus | Email-first AI support | Chat-first with email secondary |
| Chatbot Builder | AI email assistant | Visual chatbot + Lyro AI |
| Knowledge Base | Built-in KB for AI | Lyro knowledge base for chat |
| Free Tier | Free trial | Free plan with basic chat |
Relay
Email-first AI support
Tidio
Chat and chatbot-first platform
Relay for email; Tidio for chat
Relay
Multi-LLM with GPT-5, Claude, Gemini
Tidio
Proprietary Lyro AI for chat
Relay has broader AI flexibility
Relay
AI from $49/mo
Tidio
Free tier; Lyro AI at $39/mo extra
Relay includes all AI; Tidio charges for Lyro
Tidio has a free chat plan but Lyro AI costs $39/mo extra. Relay includes all AI from $49/mo.
Relay is email-first with multi-LLM AI drafting. Tidio is chat-first with its Lyro AI chatbot.
Tidio supports email as a secondary channel, but its AI features are designed for chat.
Relay. It's purpose-built for AI email support with draft generation and human review.
Start your free trial and see why teams choose Relay over Tidio for AI email support.