Relay vs Shortwave: side-by-side comparison of AI email drafting, pricing, and features. Which tool is better for teams managing support over Gmail or Outl
| Feature | Relay | Shortwave |
|---|---|---|
| AI Email Drafting | Multi-LLM team AI drafts | AI email assistant (personal) |
| Knowledge Base | Built-in KB for AI | No KB — searches your email |
| Team Features | Shared inbox with AI review | Individual email client |
| Email Search | Thread-focused | AI-powered email search |
| Starting Price | $49/mo team platform | Free tier available |
Relay
Team AI email support platform
Shortwave
Personal AI email client
Relay for teams; Shortwave for individuals
Relay
KB-powered draft generation
Shortwave
AI assistant for personal email
Relay has deeper AI for support
Relay
$49/mo for teams
Shortwave
Free tier for personal use
Shortwave cheaper for individuals
Shortwave offers a free personal email client. Relay is $49/mo for team AI email support.
No. Shortwave is a personal AI email client. Relay is a team email support platform with KB and draft review.
Shortwave is designed for personal email management, not team customer support.
Relay. It's purpose-built for team email support with AI draft generation.
Start your free trial and see why teams choose Relay over Shortwave for AI email support.