Relay vs Kayako: side-by-side comparison of AI email drafting, pricing, and features. Which tool is better for teams managing support over Gmail or Outlook
| Feature | Relay | Kayako |
|---|---|---|
| AI Email Drafting | Multi-LLM AI drafts | No AI drafting |
| Knowledge Base | Built-in KB for AI context | Help center included |
| Customer Journey Tracking | Email-focused analytics | Full customer journey view |
| Live Chat | Email-focused | Built-in live chat |
| Starting Price | $49/mo with AI | $15/agent/mo |
Relay
Full AI draft generation
Kayako
No AI drafting features
Relay leads in AI email support
Relay
Email-first with AI
Kayako
Email + live chat + social
Kayako for multi-channel; Relay for AI email
Relay
Email thread context
Kayako
Unified customer journey tracking
Kayako has broader customer context
Kayako starts at $15/agent but has no AI drafting. Relay's $49/mo includes full AI email support.
Kayako offers basic automation but lacks AI draft generation. Relay provides full multi-LLM AI drafting.
If email is your primary channel and you want AI drafting, Relay is an excellent choice over Kayako.
Kayako starts at $15/agent/mo. Relay starts at $49/mo with AI drafting included.
Start your free trial and see why teams choose Relay over Kayako for AI email support.