Compare Relay and Intercom. See features, pricing, and which is best for AI email support.
| Feature | Relay | Intercom |
|---|---|---|
| AI Email Drafting | Multi-LLM drafts for email | Fin AI for chat, limited email AI |
| Email Focus | Purpose-built for email support | Chat-first, email secondary |
| Knowledge Base | Built-in KB feeds AI drafts | Articles for Fin AI chatbot |
| Human-in-the-Loop | AI drafts, human reviews | Fin auto-responds in chat |
| Starting Price | $49/mo | $39/seat/mo + Fin usage fees |
Relay
Email-first AI support
Intercom
Chat-first with email as secondary
Relay for email; Intercom for chat
Relay
Choose from multiple LLMs
Intercom
Proprietary Fin AI only
Relay offers more AI flexibility
Relay
Draft & review with human oversight
Intercom
Auto-respond via chatbot
Relay keeps humans in control
Relay
Flat pricing with AI included
Intercom
Per-seat + per-resolution Fin fees
Relay is more predictable
Intercom starts lower per seat but charges per Fin AI resolution. Relay includes unlimited AI drafts from $49/mo.
Yes. Relay is purpose-built for email with multi-LLM drafting, while Intercom is primarily a chat platform with email as a secondary feature.
Intercom's Fin AI works best in chat. Its email capabilities are more limited and charge per resolution.
Yes. Many teams use Intercom for live chat and Relay for AI-powered email support.
Start your free trial and see why teams choose Relay over Intercom for AI email support.