Compare Relay and Help Scout. See features, pricing, and which is best for AI email support.
| Feature | Relay | Help Scout |
|---|---|---|
| AI Email Drafting | Multi-LLM AI drafts | AI Summarize and AI Assist (basic) |
| Knowledge Base | Built-in KB powers AI | Docs knowledge base included |
| Draft & Review | AI drafts, human approves before send | Manual drafting with AI suggestions |
| Multi-LLM Support | GPT-5, Claude, Gemini | Single AI provider |
| Collaboration | Shared inbox with AI assist | Shared inbox with collision detection |
Relay
Full AI draft generation with multi-LLM
Help Scout
AI Assist for summaries and tone adjustment only
Relay has much deeper AI capabilities
Relay
AI generates complete drafts for review
Help Scout
Agents write replies with light AI help
Relay saves more agent time
Relay
Teams wanting AI-first email workflow
Help Scout
Teams wanting a simple, clean shared inbox
Depends on how much AI automation you want
Help Scout is cheaper per user but has minimal AI. Relay's $49/mo includes full AI drafting.
Relay focuses on AI draft generation with human review, while Help Scout offers a clean shared inbox with lighter AI features like summarize and tone adjust.
Relay starts at $49/mo with full AI. Help Scout starts at $20/user/mo but its AI features are limited compared to Relay's.
Help Scout has AI Assist for basic suggestions, but it does not generate full AI drafts like Relay does.
Start your free trial and see why teams choose Relay over Help Scout for AI email support.