Compare Relay and Gorgias. See features, pricing, and which is best for AI email support.
| Feature | Relay | Gorgias |
|---|---|---|
| AI Email Drafting | Multi-LLM AI drafts | AI responses for e-commerce |
| E-commerce Integration | General email support | Deep Shopify/BigCommerce integration |
| Knowledge Base | Built-in KB for AI | Macro-based knowledge |
| Draft & Review | AI drafts, human approves | Auto-respond or manual |
| Starting Price | $49/mo with AI | $10/mo (limited tickets) |
Relay
General AI email support
Gorgias
Built specifically for e-commerce support
Gorgias for Shopify; Relay for general AI email
Relay
Multi-LLM draft generation with human review
Gorgias
E-commerce-specific AI responses
Relay for AI flexibility; Gorgias for e-commerce context
Relay
Flat per-seat pricing
Gorgias
Ticket-based pricing that scales up
Relay is more predictable at scale
Gorgias starts at $10/mo but scales steeply by ticket volume. Relay offers flat pricing from $49/mo.
Relay works for any industry's email support. For Shopify-specific features, Gorgias is more specialized.
Gorgias has e-commerce-specific AI. Relay offers multi-LLM draft generation with human review for any use case.
Relay. Gorgias charges per ticket volume and gets expensive. Relay has flat per-seat pricing.
Start your free trial and see why teams choose Relay over Gorgias for AI email support.