Compare Relay and Gladly. See features, pricing, and which is best for AI email support.
| Feature | Relay | Gladly |
|---|---|---|
| AI Email Drafting | Multi-LLM AI drafts | Gladly Sidekick AI |
| People-Centric Model | Email thread-based | People-centric conversation model |
| Knowledge Base | Built-in KB for AI | Answer Threads for AI |
| Omnichannel | Email-focused | Voice, chat, email, social, SMS |
| Starting Price | $49/mo | Contact Sales (enterprise) |
Relay
Multi-LLM draft generation with review
Gladly
Sidekick AI for auto-responses
Both have strong AI; Relay offers LLM choice
Relay
Teams of any size wanting AI email
Gladly
Enterprise brands with omnichannel needs
Gladly for enterprise; Relay for accessible AI email
Relay
Transparent from $49/mo
Gladly
Enterprise pricing, contact sales only
Relay is far more accessible
Gladly uses enterprise-only pricing (Contact Sales). Relay starts at $49/mo with transparent pricing.
Yes. Relay has transparent pricing from $49/mo. Gladly requires enterprise sales conversations.
Gladly's Sidekick AI is strong for enterprise omnichannel. Relay's multi-LLM drafting is deeper for email specifically.
Gladly targets enterprise. Relay is accessible to teams of any size from $49/mo.
Start your free trial and see why teams choose Relay over Gladly for AI email support.