Compare Relay and Front. See features, pricing, and which is best for AI email support.
| Feature | Relay | Front |
|---|---|---|
| AI Email Drafting | Multi-LLM AI draft generation | AI Compose and AI Summarize |
| Knowledge Base | Built-in KB for AI context | No native KB — integrations needed |
| Draft & Review | AI drafts, human approves | Manual drafting with AI assist |
| Multi-LLM Support | GPT-5, Claude, Gemini | Single AI model |
| Multi-Channel | Email-focused | Email, SMS, social, chat |
Relay
Full AI draft generation with context from KB
Front
AI Compose helps write, but no full draft workflow
Relay has deeper AI automation for email
Relay
Email-first support tool
Front
Omnichannel inbox for email, SMS, social
Front for multi-channel; Relay for AI email
Relay
AI included from $49/mo
Front
AI features require Growth ($59/seat) or higher
Relay is better value for AI email support
Front starts at $19/seat but AI needs Growth tier ($59/seat). Relay includes AI from $49/mo.
Relay focuses on AI-powered email drafting with multi-LLM support, while Front is a multi-channel inbox with lighter AI features.
Front has AI Compose and Summarize on Growth+ plans, but it lacks Relay's full draft generation and multi-LLM capability.
If email is your primary channel and you want AI drafting, yes. If you need SMS, social, and chat in one inbox, Front may be a better fit.
Start your free trial and see why teams choose Relay over Front for AI email support.