Compare Relay and Freshservice. See features, pricing, and which is best for AI email support.
| Feature | Relay | Freshservice |
|---|---|---|
| AI Email Drafting | Multi-LLM AI drafts | Freddy AI for IT tickets |
| ITSM Features | Email support focused | Full ITIL-aligned ITSM |
| Knowledge Base | Built-in KB for AI | IT knowledge base |
| Asset Management | Not included | IT asset management |
| Starting Price | $49/mo with AI | $19/agent/mo |
Relay
AI-powered email support for customers
Freshservice
IT service management for internal teams
Different use cases entirely
Relay
Multi-LLM email draft generation
Freshservice
Freddy AI for ticket categorization
Relay for email drafting; Freshservice for IT ops
Relay
Customer support teams
Freshservice
IT departments and service desks
Choose based on your team function
Freshservice starts at $19/agent for IT service management. Relay starts at $49/mo for AI email support.
They serve different purposes. Relay is for AI email support. Freshservice is for IT service management.
Freshservice is designed for internal IT tickets, not customer email support like Relay.
Yes. Use Relay for customer email support and Freshservice for IT service management.
Start your free trial and see why teams choose Relay over Freshservice for AI email support.