Compare Relay and Freshdesk. See features, pricing, and which is best for AI email support.
| Feature | Relay | Freshdesk |
|---|---|---|
| AI Email Drafting | Multi-LLM drafts with tone control | Freddy AI limited to higher tiers |
| Knowledge Base | Built-in KB for AI context | KB available on all plans |
| Draft & Review | AI drafts, human approves | Canned responses and basic AI |
| Multi-LLM Support | GPT-5, Claude, Gemini | Freddy AI only |
| Free Tier | Free trial available | Free plan for up to 10 agents |
Relay
Multi-LLM drafting with knowledge base context
Freshdesk
Freddy AI for suggestions, limited to Pro+ tiers
Relay has deeper AI for email
Relay
All AI features included from $49/mo
Freshdesk
Free tier available but AI requires paid upgrades
Freshdesk wins on entry price, Relay on AI value
Relay
Email-first with deep AI integration
Freshdesk
Broad help desk with multiple channels
Relay for email-first; Freshdesk for omnichannel
Freshdesk offers a free tier, but AI features require Pro ($49/agent) or higher. Relay includes AI from $49/mo.
For AI email drafting specifically, yes. Relay offers multi-LLM support and human review workflow that Freshdesk's Freddy AI doesn't match.
Freshdesk has Freddy AI on Pro+ plans, but it's limited to a single AI model and basic suggestions — not full draft generation.
Yes. Many teams use Relay for AI email drafting while keeping Freshdesk for ticketing and other channels.
Start your free trial and see why teams choose Relay over Freshdesk for AI email support.