Compare Relay and Caffeinated CX. See features, pricing, and which is best for AI email support.
| Feature | Relay | Caffeinated CX |
|---|---|---|
| AI Email Drafting | Multi-LLM AI drafts | AI response suggestions |
| Knowledge Base | Built-in KB for AI | Learns from past tickets |
| Multi-LLM Support | GPT-5, Claude, Gemini | Proprietary AI |
| Help Desk Integration | Native email connection | Integrates with existing help desk |
| Starting Price | $49/mo | $29/agent/mo |
Relay
Standalone AI email platform
Caffeinated CX
AI layer on top of existing help desk
Different deployment models
Relay
Choose your LLM provider
Caffeinated CX
Proprietary AI model only
Relay offers more AI choice
Relay
Connects directly to email
Caffeinated CX
Requires existing help desk
Relay is standalone; Caffeinated is an add-on
Caffeinated CX starts at $29/agent as a help desk add-on. Relay is a standalone platform from $49/mo.
Relay is a full standalone platform. Caffeinated CX is an add-on for existing help desks. Choose based on your setup.
No. It requires an existing help desk like Zendesk or Freshdesk. Relay works standalone.
Caffeinated at $29/agent. Relay at $49/mo with a full platform included.
Start your free trial and see why teams choose Relay over Caffeinated CX for AI email support.