Compare Relay and Ada. See features, pricing, and which is best for AI email support.
| Feature | Relay | Ada |
|---|---|---|
| AI Email Drafting | Multi-LLM AI drafts | Ada AI Agent for auto-resolution |
| Email Focus | Email-first AI support | Chat-first with email support |
| Knowledge Base | Built-in KB for AI | AI trained on company content |
| Human-in-the-Loop | Draft & review workflow | Automated resolution focus |
| Starting Price | $49/mo transparent | Contact Sales only |
Relay
AI drafts for human review before sending
Ada
AI aims for full automated resolution
Relay keeps humans in control; Ada automates
Relay
Email-first AI support
Ada
Chat-first, email as secondary
Relay for email; Ada for chat automation
Relay
Transparent from $49/mo
Ada
Enterprise pricing per resolution
Relay is more predictable and accessible
Relay
Human reviews every AI draft
Ada
Configurable automation level
Relay ensures quality via human review
Ada uses enterprise per-resolution pricing. Relay offers transparent flat pricing from $49/mo.
Relay focuses on AI email drafting with human review. Ada focuses on automated chat resolution. Different approaches to AI support.
Ada aims for full auto-resolution. Relay keeps humans in the loop. Choose based on your comfort with automation.
Relay's transparent $49/mo is more predictable. Ada's per-resolution pricing can scale unpredictably.
Start your free trial and see why teams choose Relay over Ada for AI email support.